Complaint Cell 1800-102-7222 was launched in 2017 to make this process more systematic and expand our services across India. Since its inception, the team has received 922 complaints from across the country.
Complaints that can be reported:
Who can lodge complaints: - Anyone can complaint, whoever sees a child in distress.
- Parents/legal guardian
- A concerned witness
- Government agencies
A Timely InterventionWhen 14-year-old Jyoti (name changed), of Barbara village under Babubarhi police station in Madhubani district, Bihar, went missing, her parents approached BBA through the Complaints Cell. They suspected the coaching centre she went to for lesson and a teacher who taught there was thought to be linked to her disappearance. The local police were also reluctant in filing a case. The Complaint Cell team took charge of the matter and made sure an FIR under Section 366A of the Indian Penal Code (IPC) was registered. The team circulated information to Government Railway Police (GRP) and neighbouring railways station. Because the team understood that this a crucial time and we would be able to track Jyoti only when the entire network is actively searching for them. The intervention worked and Jyoti was found within 48 hours with the boy who was then arrested for luring her .
What you can do
- Be vigilant citizen if you see child rights violation contact us
- All the information about the complainant would be kept anonymous
- Donate and Support our initiative so that we can extend our interventions